Professional Contact Center Consulting

We Make The Complex Simple 

High Touch Pro has the skillset, knowledge, and expertise to help your call center systems work more efficiently so you can focus on what's important to your business. Give yourself peace of mind today with professionally managed call center technologies from High Touch Pro.

Get in Touch

Services We Offer

Cloud Contact Center

Technologies



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    • Amazon Connect
    • Google DialogFlow
    • Twilio Flex
    • Google Text to Speech
    • Google Speech To Text
    • Amazon Lex
13-Programming and Development

Application Development

and Testing



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    • Outsourced Software Testing
    • Software Testing Factory On-demand
    • Automated Testing
    • Test Advisory & Consulting
    • Testing Catalog

Professionally

Managed Services



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    • Infrastructure & Solution Break/Fix Support, Review, Analysis, and Recommendation
    • Administration Services (Move/Add/Change/Delete)
    • Tier 1, 2, 3 - 24x7 Support
    • Vendor Management

Core Cisco Collaboration Technologies On Premise or Hosted



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    • Cisco UCCE
    • Cisco UCCX
    • Cisco PCCE
    • Cisco CVP
    • Cisco HCS
    • Cisco Enterprise Chat and Email
    • Cisco CUCM, Jabber, IM&P, Unity Connection Development of Custom CVP VXML Applications (i.e. Courtesy Call Back)
    • Self Service IVR Development with Speech Recognition and Text-to-Speech (i.e. Nuance)
    • CVP and UCCE Call Flow Auditing, Testing, Review, Analysis, and Recommendation
    • Process Automation Improvement
    • Cisco Finesse Gadget Development
    • Custom Reporting Development
    • Webex Teams bots
    • Custom AI/NLP based chatbots
    • 3rd Party System Integration (CRM, Call Recording, Reporting, Wall Boarding)
    • Training for any of these Core Technologies

Core Cisco Collaboration Technologies

On Premise or Hosted

Cloud Contact Center

Technologies

13-Programming and Development

Application Development

and Testing

Professionally

Managed Services

  • Learn More
    • Cisco UCCE
    • Cisco UCCX
    • Cisco PCCE
    • Cisco CVP
    • Cisco HCS
    • Cisco Enterprise Chat and Email
    • Cisco CUCM, Jabber, IM&P, Unity Connection Development of Custom CVP VXML Applications (i.e. Courtesy Call Back)
    • Self Service IVR Development with Speech Recognition and Text-to-Speech (i.e. Nuance)
    • CVP and UCCE Call Flow Auditing, Testing, Review, Analysis, and Recommendation
    • Process Automation Improvement
    • Cisco Finesse Gadget Development
    • Custom Reporting Development
    • Webex Teams bots
    • Custom AI/NLP based chatbots
    • 3rd Party System Integration (CRM, Call Recording, Reporting, Wall Boarding)
    • Training for any of these Core Technologies
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    • Amazon AWS Connect
    • Twilio
    • Cisco Webex Contact Center
    • DexTr
    • InContact
    • 8x8
    • Nuxiba
    • Telus International
    • Gensys Cloud
    • Five9
  • Learn More
    • Outsourced Software Testing
    • Software Testing Factory On-demand
    • Automated Testing
    • Test Advisory & Consulting
    • Testing Catalog
  • Learn More
    • Infrastructure & Solution Break/Fix Support, Review, Analysis, and Recommendation
    • Administration Services (Move/Add/Change/Delete)
    • Tier 1, 2, 3 - 24x7 Support
    • Vendor Management

Get Started with High Touch Pro

Contact Us

By phone or by form, contact High Touch Pro and a representative will help schedule a consultation

Consultation

After evaluating your business' unique contact center needs, our team will propose a strategy

Implementation

We'll support you with professionally managed services tailored to your unique needs. 

Connect With Us Today For A Free Consultation

At High Touch Pro, we directly work with your Call Center Operations Team to determine where your operations can be improved. Our first step is to understand your challenge and provide a set of recommendations to implement. Then, with a clear road map and timeline, we'll support you with professionally managed services tailored to your needs. 

Contact us for a FREE 45-Minute Consultation! 
Contact Us

What Sets Us Apart

We Focus On Your Feedback

We place a high premium on feedback to establish a healthy dialogue where your needs are the center focus.

Community Focused

 Through charitable giving, volunteerism, and civic leadership. High Touch Pro contributes to the well-being of local communities.

Bilingual Capabilities

We proudly serve Latin American countries (LATAM) and facilitate bilingual conversations. 

We make the complex simple

The roadmap to peace of mind starts with High Touch Pro. Our team of talented contact center professionals understand what it takes to adapt to the changing demands of your customer base. Right now connecting with the right people may seem impossible, which is why we're here to make the impossible possible!

Our company operates an integrated business model that combines professional consulting, development and infrastructure services as a holistic approach.

We Provide Call Center Consulting

Services To The Following Industries:

Healthcare

Banking & Financial Services

Travel & Transportation

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Retail

Nonprofit

IT Service Providers

Testimonials

  • "Fantastic Team. Highly recommend!"

    Ray F.

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  • "Outstanding Professional work & excellent customer service."

    Melinda T.

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  • "Very happy with the finished product!"

    Holt L.

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High Touch Pro News

Contact

12210 Bedford St, 

Houston, TX

77031

Mon - Fri: 8AM-5PM Central Time

Sat - Sun: Closed

Get in Touch!

Contact us for a FREE 45-Minute Consultation

Contact Us

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